All sales are final
These are skincare and personal care products, made in small batches. Once an item has left us we cannot resell it, so we do not accept returns as a matter of course.
If something arrives damaged, wrong, or missing
Email info@3rbotanicals.com as soon as you can with your order number and a photo, and we will put it right. No return shipping games.
Anything else
If you are unhappy with an order, tell us. Refunds outside the cases above are granted at our discretion, case by case. We would far rather hear from you than have you quietly disappointed.
Warm weather
Tallow softens in a hot mailbox and can arrive soft or separated. It has not spoiled — let it set at room temperature or in the fridge and the texture comes back. That on its own is not a defect. If a parcel arrives in genuinely poor condition, get in touch.
Cancelling an order
If an order has not shipped yet, email us and we will cancel and refund it.
Nothing on this page limits any right you have under applicable law.